One Northern Devon is promoting person-centred approaches that join up support around people. Our Flow Programme is our flagship approach to this way of working and aims to transform the way services support people with multiple or complex needs.


Why needed?

People most in need of support are least likely to receive it. They are expected to fit in with what services need rather than the other way around and many descibe feeling that no-one cares. They feel ‘bounced around’ services and telling their story again and again, which can be distressing, particularly for people who have experienced trauma. People feel distanced from the professionals that support them as they get referred to various providers for more specialised support.

What if people told their story once and the practitioner listened, understood and built a team around them?

What is the OND ‘Flow’ approach?

Flow is a way of helping people get the full support they need to live the life they want.

Rather than referring people to a social prescriber for non-medical support, practitioners remain their key supporters and have ‘What Matters’ conversations with the person themselves. These conversations focus on the person’s goals and strengths as well as their needs and a plan is developed together. The practitioner ‘pulls in’ the support needed with the help of a Flow Co-ordinator so that support ‘flows’ around the person rather than the person bouncing around the system.


The Flow Team

If you have a patient or client that you feel would benefit from the Flow approach, please contact our Flow Co-ordinators who will discuss the options.

Referrals from professionals outside of primary care, secondary care and mental health care will be considered on a case-by-case basis – please contact Anna to discuss.

Flow Co-ordinator

Anna Lewis

Flow Co-ordinator

Nicola Topham

Other Person Projects

The Community Flow Project aims to use a network of volunteers to reduce the fear and anxiety that vulnerable patients feel when they are discharged and return home after a hospital stay.

One Northern Devon in conjunction with one of the key partners, Northern Devon Healthcare NHS Trust, have been inspired to build on the brilliant community response to the Covid-19 pandemic where members of the community supported those with no support network around them.

Social prescribing is an example of the person-centred work that One Northern Devon promotes. There has been an inequity of access to a social prescribe within the communities of North Devon and Torridge for many years. There has been a patchwork of provision, some of it voluntary, some of it publicly funded but no overall sight of everything that is available, nor a mechanism to compare models or outcomes.

In response to this One Northern Devon has created two structures – the OND Communities Group and the OND Social Prescribing Network.

Where it all began – our Pilot Project  – One Barnstaple Flow