Following work carried out by One Northern Devon to scope out current work with frequent service attenders, and in line with the principles of the Flow project which is currently limited to Barnstaple residents, One Northern Devon is seeking funding to create a High Intensity User service aimed at supporting some of the most vulnerable people in North Devon & Torridge. Natural by-products of doing the ‘right thing’ for this client group are significant societal benefits, as well as financial savings to the health and social care system and wider public sector.
The service involves a high intensity worker, armed with a phone and a high level of emotional intelligence, making contact with the ‘top 50’ attenders of A&E and using a health coaching approach to find out what’s going on in their lives and offering support. Drawing on the support of partner organisations, including drug and alcohol services, housing, social services, police and third sector groups, as required, helps provide a personalised response to each individual’s circumstances.
The NHS England RightCare model focuses on:
- de-medicalising (the issues)
- de-criminalising (the activity)
- humanising (the people involved)